Glacier Financial Services

Vertical: Financial Services Product Focus: Metastorm BPM

Processes Enabled: Content Receipt (indexing and routing of electronic faxes and emails) New Business - across all products Loans - Endowment Policies Withdrawals - across all products Client Complaints Technical Product Inquiries Application for New Products Change of Client Details Customer Benefits & Results: Streamlined and automated all client facing processes Helps ensure compliance with Service Level Agreements Provides centrally accessible client and process information Enabled Glacier to offer a wide variety of financial solutions while ensuring a consistent and high-quality customer experience