MediaFLO

Vertical: Telecommunications Product Focus: Metastorm ProVision

Challenges Addressed: Using business process modeling and analysis to add value and relevance to Quality Management System (QMS) and ISO certification Implementing structure as a new business with new technology in an emerging industry Using modeling and architecture to instill a more process-driven corporate culture Customer Benefits & Results: Obtained executive sponsorship and stakeholder buy-in Created the MediaFLO enterprise process architecture including 200 process/workflow models Reduced process documents and eliminated procedures Separated process from policy Facilitated cross-functional and cross-divisional collaboration in process development and improvement Drove business systems improvement/implementation (IT) Proliferated knowledge and implementation of Metastorm ProVision across Qualcomm and established a corporate business process modeling community Received recognition from the ISO registrar as an “Industry Best Practice”