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MediaFLO
Vertical: Telecommunications
Product Focus: Metastorm ProVision
Challenges Addressed:
Using business process modeling and analysis to add value and relevance to Quality Management System (QMS) and ISO certification
Implementing structure as a new business with new technology in an emerging industry
Using modeling and architecture to instill a more process-driven corporate culture
Customer Benefits & Results:
Obtained executive sponsorship and stakeholder buy-in
Created the MediaFLO enterprise process architecture including 200 process/workflow models
Reduced process documents and eliminated procedures
Separated process from policy
Facilitated cross-functional and cross-divisional collaboration in process development and improvement
Drove business systems improvement/implementation (IT)
Proliferated knowledge and implementation of Metastorm ProVision across Qualcomm and established a corporate business process modeling community
Received recognition from the ISO registrar as an “Industry Best Practice”
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