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Customers | MediaFLO | MediaFlo Customer Success Story
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MediaFLO

MediaFLO Vertical: Telecommunications
Product Focus: Metastorm ProVision
Challenges Addressed:
  • Using business process modeling and analysis to add value and relevance to Quality Management System (QMS) and ISO certification
  • Implementing structure as a new business with new technology in an emerging industry
  • Using modeling and architecture to instill a more process-driven corporate culture

Customer Benefits & Results:

  • Obtained executive sponsorship and stakeholder buy-in
  • Created the MediaFLO enterprise process architecture including 200 process/workflow models
  • Reduced process documents and eliminated procedures
  • Separated process from policy
  • Facilitated cross-functional and cross-divisional collaboration in process development and improvement
  • Drove business systems improvement/implementation (IT)
  • Proliferated knowledge and implementation of Metastorm ProVision across Qualcomm and established a corporate business process modeling community
  • Received recognition from the ISO registrar as an “Industry Best Practice”
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