Salt River Project

Vertical: Utilities Product Focus: Metastorm ProVision

Challenges: New technology platform for legacy CRM system Difficult communication between IT and business Complex applications and evolving technology Inconsistent project documentation Gaps in business rules Evolution to future technology (Smart Grid demands) and integration with Smart Metering functionality Customer Benefits & Results: Visibility – see and understand processes across the organization Agility – respond to market changes and business demands Alignment – tie business strategy to execution Simplification – streamline process complexity Value – enable IT to deliver greater process improvement thereby increasing their business contribution Collaboration – improve communication between business and IT Speed to market – deliver projects in months instead of years Cost containment and scope control – millions of dollars saved

Gartner Case Study: Salt River Project Achieves Process Improvement Driven by Business Leadership This Gartner case study on SRP gives a detailed timeline of SRP’s business process improvement initiative using Metastorm ProVision for modeling. The full PDF is available to Gartner customers by clicking here link.