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CIT

CIT Vertical: Financial Services
Product Focus: Metastorm BPM
Processes Enabled:
  • Customer Service Call Routing (CSCR)
  • Web-Based Customer Service (CITConnect)
  • Enterprise Idea Generation (CITSave)

Customer Benefits & Results:

  • Improved user efficiency by 56% on average
  • Saved $3.6 million through its use of Metastorm BPM for CITSave initiative
  • Optimized call center and enabled ability to dynamically redirect resources
  • Reduced time spent on troubleshooting discrepancies
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