Consology Enhances Self-Service Offerings with Metastorm Partnership

Metastorm’s BPM Technology to be offered as part of Consology’s Solutions Portfolio

LONDON, UK and JOHANNESBURG, SOUTH AFRICA – March 2, 2006 – Metastorm, a leading provider of Business Process Management (BPM) software for modeling, automating, integrating, and improving both human and system-based processes, has signed a partnership agreement with Consology, a firm that specializes in implementing and integrating self-service and customer management solutions. The development follows Metastorm’s merger with CommerceQuest, a Consology business partner.

Consology will offer Metastorm’s BPM solutions as part of its solutions portfolio to help its customers further improve process efficiency, flexibility and return on investment in their self-service and customer management deployments.

Says John Ziniades, CEO of Consology: "The new alliance with Metastorm dovetails perfectly with Consology's focus on the self-service market. Self-service engagements demand a fundamental understanding of business processes since they involve the transitioning of physical processes into the electronic world."

Ziniades says that self-service projects involve the integration of a set of complex human-to-human, human-to-system and system-to-system processes to deliver the best service possible to the customer. However, many companies fail to look at their physical business processes when they introduce online self-service, meaning that they fail to seize the opportunities it presents to streamline and speed up business processes.

By combining Consology’s self-service tools with Metastorm’s comprehensive enterprise BPM suite, customers and businesses will be able to benefit from increased efficiency and enhanced process visibility.

The combination of Metastorm and CommerceQuest enables Consology to offer an even more compelling BPM solution that addresses all human- and system-based process challenges – regardless of platform, scale, complexity, or existing infrastructure. Consology will focus on Metastorm’s Java and J2EE BPM offerings within the combined solution suite.

“Consology has developed an enviable reputation with innovative self-service solutions, particularly in the South African telecommunications market. We look forward to working together to explore joint opportunities with Consology in this arena. We will be introducing our joint BPM proposition in the coming months to several telecommunications companies and existing Consology customers in South Africa,” says Neil Berry, Sales Director at Metastorm.

"BPM gives executives a window into the performance of their organizations, and allows them to constantly fine-tune business process. Benefits it offers include reduced risks, increased productivity, lower costs and corporate agility to learn and improve. Many organizations will view it as an important catalyst for sustainable competitive advantage," says Ziniades.

“The combination of Metastorm and CommerceQuest creates the world’s largest pure-play BPM software provider worldwide with more than 1200 customers in 41 countries,” notes Ziniades. The company is one of the few vendors able to provide a full suite of BPM software that stretches from the analysis, mapping, design and simulation of business processes, through to execution, integration, management, monitoring and optimization of these processes in a service-based architecture. Metastorm BPM also provides powerful time-phased reporting, performance monitoring and predictive analysis capabilities.

About Metastorm
As the first breakaway BPM vendor, Metastorm is a leader in business process management (BPM) software and best practice methodologies for modeling, automating, integrating, and improving both human and system-based processes. Metastorm BPM™ is a complete solution for roundtrip process improvement, designed specifically to address complex processes that are unique to organizations. Metastorm’s 1200+ global client base in manufacturing, retail, financial services, business services, healthcare and government are achieving rapid ROI and Enterprise Process Advantage® in customer service, supply chain operations, risk management, and internal operations. For more information visit www.metastorm.com.

Copyright 2006, Metastorm, Inc. All rights reserved. Metastorm BPM and Enterprise Process Advantage are either trademarks or registered trademarks of Metastorm, Inc. Other product, service and company names mentioned herein are for identification purposes only and may be trademarks of their respective owners.

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Press Contact Information:
Gina Karr
Metastorm
T: +1 443-874-1260
gkarr@metastorm.com

Amy Redhead
Strategic Alliance
T: +44 1494 434 434
amyr@strategicpr.net