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BPM Working in Legal/Business Services
Your Challenges
Time is money. It’s a truism for good reason. In professional and technical services businesses—law firms, engineering, consulting, and accounting—the time spent by your staff is the product. It is essential to focus their efforts on value-producing activities, such as billable work, client contact, and new business acquisition. This is the only way to achieve your goals of increasing client satisfaction and efficiency.
To meet these goals, many organizations have deployed enterprise applications with mixed results. Why? Leveraging applications for business improvement and competitive advantage must involve looking at how these systems are used, and how they interact with and streamline the unique business processes that only your company owns.
Your business processes are what link enterprise systems together for true connectivity. Processes must be designed to enhance productivity and competitiveness in a way that works within your environment. Back-office administrative functions that support your business—running paychecks, performing billing, and recruiting and hiring—must operate flawlessly with minimal manual effort. Other process-centric demands include:
- Reducing overhead while improving the range and quality of client services
- Accelerating new client acquisition and upgrading conflict-of-interest management
- Automating manual operations to reduce errors and guarantee process consistency across the extended enterprise
- Reducing administrative overhead and non-billable work
- Complying with new and changing regulations
- Integrating new processes with legacy systems to support new initiatives
- Improving exception resolution to minimize bottlenecks and inefficiencies
- Gaining insight into the lowest level of business operations to identify ways to increase profitability and eliminate waste.
Our Solutions
Metastorm understands the unique needs of business services companies and how they can better succeed with efficient process execution. Metastorm’s proven, enterprise-level BPM platform is the foundation that enables organizations to design and deploy processes that increase output and manage resources in an unprecedented manner. Metastorm’s BPM technology and proven expertise is helping business services companies around the world retain and acquire clients, maximize billable work, create differentiation, achieve process consistency, tie together silo processes and systems, and do more with less.
The Metastorm BPM platform provides an open, standards-based framework by which designers and implementers can easily integrate external applications or application components. With easy-to-use tools for modeling, designing, managing, and changing processes, users own, maintain and optimize their processes. And, the platform provides all the components needed to support a continuous process improvement cycle using BPM. Finally, the Metastorm approach offers rapid design and deployment with complete control over continuous improvements based on insight into how the business is running.
Business services organizations gain competitive advantage by using Metastorm BPM to more efficiently manage business processes, including:
- Referral management
- Client matter intake
- Client conflict processing
- Contract management
- Time tracking/reporting
- Scheduling
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- Case management
- Corporate actions
- Human Resources
- Finance
- Operations
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Proven Results
Increased Revenue
New and improved business processes contribute to company growth. A strong, reliable BPM platform changes how your company manages existing accounts, acquires new clients, interacts with partners, delivers new products and services, complies with regulations, and communicates with external parties. Employees spend less time on manual tasks and focus on innovative, value-producing activities. Communication with all audiences is automated and timely, and processes are streamlined and integrated with core systems. In short, you run your business more efficiently and produce faster results.
Decreased Expenses
Business services companies have always found new ways to do more with less, and BPM is how they’re reaching that goal today. BPM improves productivity with fewer people—and that’s the bottom line! With new and improved processes, your people work smarter and better.
Metastorm BPM delivers a host of benefits that drive down expenses, such as:
- Automating paper-intensive, error-prone tasks
- Enabling more intelligent and faster exception resolution
- Promoting better staff collaboration with process consistency
- Providing real-time insight into inefficient stages of daily business operations
Metastorm BPM helps companies quickly exploit processes to run their business better, and then gives them the agility they need to respond to changing conditions, new regulations, and higher demands for service. It is not just about doing more with less, but rather doing more by working smarter.
Successful Implementations
Metastorm BPM enables companies to cut costs and grow their business—just ask these customers:
Allen & Overy
Clyde & Co
Commission Junction
Duane Morris
Eversheds
FMC Services LP
Foley & Lardner
Freshfields
Hogan & Hartson
Holman Fenwick & Willan
Leo Burnett
Lewis and Roca LLP
Marconi Applied Networks
Marketing Society
Martineau Johnson
McKenna Long & Aldridge
Mills & Reeves
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Monnet UK Ltd.
MSB International PLC
Munro Consulting
Owen Williams
Pannone & Partners
Pepper Hamilton
Powell Goldstein Frazer & Murphy
Shoosmiths
Simmons & Simmons
Stephenson Harwood
Stonehage Trust Holdings
Thelen Reid and Priest
Thompson Hine
Wragge & Co.
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Business Services 
