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BPM Working in Manufacturing, Retail, and Distribution
Your Challenges
Responsiveness, collaboration, innovation—these are the hallmarks of world-class organizations across the supply chain. Companies simply must be highly responsive to customers, foster collaboration with partners and suppliers, and innovate to gain competitive advantage.
To meet these goals, many organizations have deployed enterprise applications, such as ERP and SCM, but have only realized mixed results. Why? Leveraging these applications for business improvement and competitive advantage must involve looking at how these systems are used—how they interact with, and streamline, the unique business processes that only your company owns.
Your business processes are what link enterprise systems together for true connectivity. Processes must be designed to enhance productivity and competitiveness in a way that works within your environment. For example, improving the way you recognize and handle exceptions by streamlining and automating the process can distinguish you from competitors. Other process-centric demands include:
- Achieving and maintaining ISO 9000 certification
- Fine-tuning processes via Six Sigma or Lean to eliminate product defects
- Improving asset utilization to get more productivity from existing equipment and personnel
- Extending service offerings to widen your revenue channel
- Leveraging point-of-sale data to learn more about your customers
- Managing promotions and new store openings
- Automating manual operations to reduce errors and guarantee process consistency.
Our Solutions
Metastorm understands the unique needs of manufacturing, retail, and distribution organizations and how they can better succeed with efficient process execution. Metastorm’s proven, enterprise-level BPM platform is the foundation that enables companies to design and deploy processes that increase output and manage resources in an unprecedented manner. Metastorm’s BPM technology and proven expertise is helping organizations around the world achieve regulatory compliance, reduce risks, enhance customer service, retain and acquire customers, as well as tie together silo processes and systems, and do more with less.
The Metastorm BPM suite provides an open, standards-based framework by which designers and implementers can easily integrate external applications or application components. With easy-to-use tools for modeling, designing, managing, and changing processes, business users own, maintain and optimize their processes. And, the platform provides all the components needed to support a continuous process improvement cycle using BPM. Finally, the Metastorm approach offers rapid design and deployment with complete control over continuous improvements based on insight into how the business is running.
Manufacturing, retail, and distribution organizations are gaining real competitive advantage using Metastorm BPM to more efficiently manage business processes, including:
- Job costing
- Product configuration
- Product/change management
- Standard operating procedures
- Contract management
- Service level agreement management
- Inventory control management
- Franchise management
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- Customer inquiries
- Customer service
- Help desk (Internet or phone)
- Lead tracking
- Order management
- Problem resolution/management
- Finance
- Operations
- Human Resources
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Retail Process Pods & Templates & Accelerators
Retail success is built on a lot more than location, location, location. Retail is one of the most process-intensive industries in today’s market. If you get your processes right, everything else—profits included—will likely follow.
The key to turning process into your advantage is twofold. First, give your people a system that supports their day-to-day work, according to the process involved. Second, use the most advanced systems integration technology to connect your people and legacy systems into the same process system. Whether it’s opening new stores or developing new products or simply optimizing the display of merchandise within the stores, make sure to gain all the efficiencies possible.
Metastorm has already delivered impressive efficiency gains and savings to the world’s leading retail chains. Solutions include new store openings and facilities management, global sourcing, product development, distribution center optimization, and IT implementation for store rollouts. In each case, the retailer focused on the process that was most important to them for both quick and ongoing improvement and savings. With the flexibility of Metastorm’s BPM software suite, the RetailPack Accelerator, and our high-performance integration tools, you can build the retail BPM solution of your dreams both quickly and cost effectively.
Metastorm's RetailPack Accelerator unlocks the value of your data. RetailPack can be used to support batch file transfer and timely transfer of information required to feed the systems which drive visibility into inventory levels, promotions and data analysis. And all this is all accomplished without requiring any new investment in hardware or staff retraining. When RetailPack is combined with our Business Process Integrator product-- you open the door to even more integration possibilities. Read our RetailPack Solution Sheet (in PDF format) for more information.
Proven Results
Increased Revenue
New and improved business processes contribute to company growth. A strong, reliable BPM platform changes how your company manages existing accounts, acquires new customers, interacts with partners, creates and delivers new products, and complies with regulations. Employees spend less time on manual tasks and focus on innovative, value-producing activities. Communication with all audiences is automated and timely, and processes are streamlined and integrated with core systems. More to the point, you run your business more efficiently and produce faster results.
Decreased Expenses
Manufacturing, retail and distribution companies have always found new ways to do more with less, and BPM is today’s way of reaching that goal. BPM improves productivity with fewer people—and that’s the bottom line! With new and improved processes, your people work smarter and better.
Metastorm BPM delivers a host of benefits that drive down expenses, such as:
- Automating paper-intensive, error-prone tasks
- Enabling more intelligent and faster exception resolution
- Promoting better staff collaboration with process consistency
- Providing real-time insight into inefficient stages of daily business operations
Metastorm BPM helps companies quickly adjust how they run their business and allows them to efficiently respond to changing conditions, new regulations and higher demands for service. It is not just about doing more with less, but rather doing more by working smarter.
Successful Implementations
Metastorm BPM enables manufacturing, retail, and distribution companies to cut costs and grow their business—just ask these customers:
ABB
Acordis Acetate Products
Bi-Lo
Blue Rhino
Brembo Group
Canimex
Casual Male
Charming Shoppes
Clarks
Coles Myers
Conair
Cooper Tire
CVS Pharmacy
FIAT
Field Boxmore Ltd.
Frieberger
GKN Automotive
Great Clips
Interbrew
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Focus DIY
Globus Office World
Home Depot
Macy's
Magnola
Nextel
Peter Black
Piaggio
Schmidlin
Safeway
Sheetz
SIAE Microelettronica S.P.A.
Tetra/SecondNature
Toyota Technology Center
UTP Special Welding
Valley Range Windows
Vitesse Networks
GUS/Reality Group
Philips Auction Group
R. Twining & Co
Radford Retail Systems
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Manufacturing,Retail, Distribution 
