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BPM Working in Education
Your Challenges
Institutions of higher learning are faced with many of the same challenges as business—doing more with fewer people, controlling costs, and maximizing service delivery in the face of budget constraints. But there are challenges unique to higher education, including recruiting and retaining qualified faculty/students, providing a rich student learning/e-learning environment, and addressing quality of life issues. Colleges and universities must deliver the highest levels of service to compete for the best and the brightest for traditional programs, as well as those for adult learners and non-traditional students.
To meet these goals, many organizations have deployed enterprise applications, with mixed results. Why? Leveraging applications for operational improvement and competitive advantage must involve looking at how these systems are used—how they interact with, and streamline, the unique processes that only your organization has. Process-centric demands include:
- Automating manual procedures, such as student aid review and calculation, to reduce errors and guarantee process consistency
- Improving service levels by tracking and managing student, faculty, and alumni requests
- Extending to suppliers the automated processes for facilities management and procurement
- Improving handling and resolution of exceptions to foster a more service-oriented mindset and eliminate inefficiencies
- Gaining new insight into operations to make better budgeting decisions and control costs
- Integrating new initiatives and processes, such as alumni-giving campaigns, with legacy technology systems.
Our Solutions
Metastorm understands the unique needs of educational institutions and how they can better succeed with efficient process execution. Metastorm’s proven, enterprise-level BPM platform is the foundation that enables organizations to design and deploy processes that increase output and manage resources in an unprecedented manner. Metastorm’s
BPM technology and proven expertise is helping colleges and universities around the world boost service levels, reduce costs, recruit and serve faculty and students, tie together silo processes and systems, and do more with less.
The Metastorm BPM platform provides an open, standards-based framework by which designers and implementers can easily integrate external applications or application components. With easy-to-use tools for modeling, designing, managing, and changing processes, users own, maintain and optimize their processes. And the platform provides all the components needed to support a continuous process improvement cycle using BPM. Finally, the Metastorm approach offers rapid design and deployment with complete control over continuous improvements based on insight into how the organization is running.
Educational institutions better serve students, alumni, administration, and faculty while keeping costs in check by more efficiently managing business processes, including:
- Student recruiting and admissions
- Enrollment
- Registration
- Student administration
- Alumni relations
- Contract management
- Financial aid
- Human Resources
- Finance and operations
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- Facilities management
- Development activities
- Faculty recruitment and hiring
- Problem resolution/management
- Food service
- Housing
- Provisioning
- Healthcare and mental health services
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Proven Results
Decreased Expenses
Educational institutions have always found new ways to do more with less, and BPM is how they are reaching that goal today. BPM improves productivity with fewer people—and that’s the bottom line!
With new and improved processes, your people work smarter and better. Metastorm BPM delivers a host of benefits that drive down expenses, such as:
- Automating paper-intensive, error-prone tasks
- Enabling more intelligent and faster exception resolution
- Promoting better staff collaboration with process consistency
- Providing real-time insight into inefficient stages of daily business operations
Metastorm BPM helps educational institutions quickly exploit processes to run their organizations better, and then gives them the agility they need to respond to changing conditions, new regulations, and higher demands for service. It is not just about doing more with less, but rather doing more by working smarter.
Maximized Revenue
New and improved processes support the higher service levels demanded by schools and their constituents. A strong, reliable BPM platform changes how institutions recruit and serve students and faculty, interact with suppliers and partners, deliver new programs, comply with regulations, and communicate with external parties. Employees spend less time on manual tasks and focus on innovative, value-producing activities. This leads to better use of current budget funding and supports future requests for more robust funding. Critical activities, such as registration and fundraising, are automated and timely, while research and management activities are streamlined and integrated with core systems. More to the point, you run your organization more efficiently and produce faster results.
Successful Implementations
Metastorm BPM enables educational institutions to cut costs and thrive—just ask these customers:
Catholic Schools
DePaul University
Idaho State School for the Deaf
and Blind
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International School Services
Michael House School
New Trier Township High School
North-West University, South Africa
University of Nottingham
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Education 
