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BPM Working in National Governments
Your Challenges
Citizen expectations of governments and their agencies have risen dramatically. People not only want the privacy and security protections that are part of the government mission, they also have come to insist on the same efficiency, convenience, and service orientation that they experience in their dealings with private sector companies. Added to this are the internal pressures on government to enhance cooperation and collaboration across agencies—sharing information, coordinating activities, and presenting a unified view to the public.
Key to meeting these challenges is maximizing the value of the unique processes you have in place for true constituent connectivity. To be successful, you must formalize and automate procedures so that information is created, managed, and distributed in the most efficient manner. This involves adopting initiatives such as e-procurement, e-grants, e-regulation, and e-signatures that could require adjusting and redefining processes that cross traditional agency boundaries. Other process-centric demands include:
- Complying with mandates to modernize government, such as the U.S. Government Paperwork Elimination Act (GPEA) and the Modernizing Government agenda in the UK
- Ensuring collaboration among agencies and local governments for homeland security initiatives
- Tracking and managing correspondence to ensure action within time frames required by the Freedom of Information Act (FOIA)
- Streamlining operations by automating manual, repetitive processes to increase efficiency and accountability
- Advancing and fulfilling agency missions by automating unique processes to ensure that appropriate levels of people, information, and systems are involved
- Protecting privacy and implementing security controls for sensitive information
- Leveraging the investments in your portal and existing systems so that process data is reliable, secure, scalable, and timely.
Our Solutions
Metastorm understands the unique needs of national governments and how they can better succeed with efficient process execution. Metastorm’s proven, enterprise-level BPM platform is the foundation that enables design and deployment of processes that increase output and manage resources in an unprecedented manner. Metastorm’s BPM technology and proven expertise is helping national government agencies around the world comply with mandates and regulations, launch e-government initiatives, serve citizens, tie together silo processes and systems, and do more with less.
The Metastorm BPMplatform provides an open, standards-based framework by which designers and implementers can easily integrate external applications or application components. With easy-to-use tools for modeling, designing, managing, and changing processes, users own, maintain and optimize their processes. And, the platform provides all the components needed to support a continuous process improvement cycle using BPM. Finally, the Metastorm approach offers rapid design and deployment with complete control over continuous improvements based on insight into how the organization is running.
Government agencies better serve constituents and contain costs by more efficiently managing processes, including those for:
- Citizen services
- Citizen response systems
- Human Resources
- Finance
- Operations
- Fulfillment of FOIA requests
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- Correspondence management
- Case management
- Budget management
- Grant management
- Facilities management
- GPEA compliance
- Homeland security collaboration
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Proven Results
Decreased Costs
Government agencies have always been challenged to do more with less, and BPM is how they are reaching that goal today. BPM improves productivity with fewer people—and that’s the bottom line!
With new and improved processes, your people work smarter and better. Metastorm BPM delivers a host of benefits that drive down expenses, such as:
- Automating paper-intensive, error-prone tasks
- Enabling more intelligent and faster exception resolution
- Promoting better staff collaboration with process consistency
- Providing real-time insight into inefficient stages of daily operations
Metastorm BPM helps agencies quickly exploit processes to run more efficiently, and then gives them the agility they need to respond to changing conditions, new regulations, and higher demands for service. It is not just about doing more with less, but rather doing more by working smarter.
Improved Service Levels
Whether through a portal or via more traditional means, new and enhanced processes contribute to delivering better service to citizens and government employees. A strong, reliable BPM platform changes how your agency interacts with others, delivers new services, complies with regulations and mandates, and communicates with outside parties. Employees spend less time on manual tasks and focus on innovative, value-producing activities. Communication with all audiences is automated and timely, and processes are streamlined and integrated with core systems. In short, you run your agency more efficiently and provide better service.
Successful Implementations
Metastorm BPM enables governments to cut costs and expand their services—just ask these customers:
Australian Government Department of
Finance & Administration
Federal Communications Commission
Government of the Regions
Office of the Clerk of House
Representative in New Zealand
Social Security Administration
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South African States Office of the
Presidency
UK Home Office
U.S. Army
U.S. Dept. of Agriculture
U.S. Dept. of Justice
U.S. Small Business Administration
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Governament 
