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BPM Working in Regional and Local Governments
Your Challenges
Citizen expectations of governments and their agencies have risen dramatically. People not only want the privacy and security protections that are part of the government mission, they also have come to insist on the same efficiency, convenience, and service orientation that they experience in their dealings with private sector companies. Whether it’s paying the water bill, reporting a damaged traffic sign, or finding out how to incorporate a new business, the push is on to automate labor-intensive, paper-based procedures resulting in reduced manual effort, lowered costs, and improved turnaround times.
Key to meeting these challenges is maximizing the value of the unique processes you have in place for true constituent connectivity, and to accomplish the business of government. To be successful, you must formalize and automate procedures, restructure, reengineer, or consolidate activities, adopt better management practices, and terminate obsolete services or programs. Process-centric demands include:
- Complying with the legislative mandates to eliminate paperwork and modernize government
- Ensuring collaboration among agencies and local governments for homeland security initiatives
- Tracking and managing correspondence to ensure action within mandated time frames
- Streamlining operations by automating manual, repetitive processes to increase efficiency and accountability
- Advancing and fulfilling agency missions by automating unique processes to ensure that appropriate levels of people, information, and systems are involved
- Protecting privacy and implementing security controls for sensitive information
- Leveraging the investments in your portal and other existing systems so that process data is reliable, secure, scalable, and timely.
Our Solutions
Metastorm understands the unique needs of regional and local governments and how they can better succeed with efficient process execution. Metastorm’s proven, enterprise-level BPM platform is the foundation that enables design and deployment of processes that increase output and manage resources in an unprecedented manner. Metastorm’s BPM technology and proven expertise is helping government organizations improve citizen services, automate manual processes, comply with mandates and regulations, launch e-government initiatives, tie together silo processes and systems, and do more with less.
The Metastorm BPM platform provides an open, standards-based framework by which designers and implementers can easily integrate external applications or application components. With easy-to-use tools for modeling, designing, managing, and changing processes, users own, maintain and optimize their processes. The platform provides all the components needed to support a continuous process improvement cycle using BPM. Finally, the Metastorm approach is based on rapid design and deployment with complete control over continuous improvements based on insight into how the organization is running.
Regional and local governments can better serve constituents and contain costs by more efficiently managing processes, including those for:
- Citizen services such permits and animal control
- Citizen maintenance requests such as pot holes and graffiti removal
- Citizen response systems/ correspondence management
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- Case management
- Budget management
- Grant management
- Facilities management
- Finance
- Operations
- Human Resources
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Proven Results
Decreased Costs
Government agencies have always been challenged to do more with less, and BPM is how they are reaching that goal today. BPM improves productivity with less people—and that’s the bottom line!
With new and improved processes, your people work smarter and better. Metastorm BPM delivers a host of benefits that drive down expenses, such as:
- Automating paper-intensive, error-prone tasks
- Enabling more intelligent and faster exception resolution
- Promoting better staff collaboration with process consistency
- Providing real-time insight into inefficient stages of daily operations
Metastorm BPM helps agencies quickly exploit processes to run more efficiently, and then gives them the agility they need to respond to changing conditions, new regulations, and higher demands for service. It is not just about doing more with less, but rather doing more by working smarter.
Improved Service Levels
Whether through a portal or via more traditional means, new and enhanced processes contribute to delivering better service to citizens and government employees. A strong, reliable BPM platform changes how your agency interacts with others, delivers new services, complies with regulations and mandates, and communicates with outside parties. Employees spend less time on manual tasks and focus on innovative, value-producing activities. Communication with all audiences is automated and timely, and processes are streamlined and integrated with core systems. In short, you run your agency more efficiently and provide better service.
Successful Implementations
Metastorm BPM enables local and regional governments to cut costs and expand their services—just ask these customers:
Bracknell Forest Borough Council
Buckinghamshire Fire & Rescue
Carlisle City Council
City of Norfolk
City of Philadelphia
City of Walnut Creek
City of Winston-Salem
County of Nevada, CA
Department of Social Services State
of Louisiana
Dumfries & Galloway Council
Hampshire County Council
Highland Council
London Borough of Waltham Forest
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Mid Devon District Council
Newport County Borough Council
Northamptonshire Fire & Rescue
Ontario Ministry of Agriculture and Food
Richards Bay Transitional Local
Council
Sefton Metropolitan Borough Council
South Carolina Department of Revenue
Southampton City Council
Stirling Council
Surrey County Council
Tayside Contracts
Tynedale Council
Wiltshire Constabulary
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Regional and Local Governaments
