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BPM Working in Human Resources
Your Challenges
HR departments are the unsung heroes in many organizations. Consider the range of critical processes that HR owns—from routine items, such as recruitment/orientation, benefits administration and leave-request processing, to higher-level activities, such as succession planning and staff development. Your employees expect the same fast turnaround and accurate responses to their requests for information that they must give to your customers. Fulfilling these needs often means you spend a great deal of time performing mundane tasks, correcting errors, and chasing down information and approvals. This leaves little time to focus on the things your management cares about—strategic activities that add value to the organization and have a higher impact on the bottom line.
While many companies have implemented systems to help HR personnel do their jobs, there’s more to it than that. The challenge is finding ways to streamline and automate your processes to bring out your uniqueness and create true organizational connectivity. Processes must be designed to enhance productivity in a way that works within your environment, and they must extend into other departments, manage time-critical matters, and provide appropriate access and visibility.
Our Solutions
Metastorm understands the unique needs of HR departments and how they can better succeed with efficient process execution. Metastorm’s proven, enterprise-level BPM platform is the foundation that enables companies to design and deploy processes that increase output and manage resources in an unprecedented manner. Metastorm’s BPM technology and proven expertise is helping HR departments in organizations around the world improve planning, realize strategic advantage, maximize employee productivity, achieve process consistency, tie together silo processes and systems, and do more with less.
The Metastorm BPM platform provides an open, standards-based framework by which designers and implementers can easily integrate external applications or application components. With easy-to-use tools for modeling, designing, managing, and changing processes, business users own, maintain and optimize their processes. And, the platform provides all the components needed to support a continuous process improvement cycle using BPM. Finally, the Metastorm approach offers rapid design and deployment with complete control over continuous improvements based on insight into how the business is running.
HR departments are using Metastorm BPM to more efficiently manage business processes, including:
- Self-service portal processes, such as updating personnel information
- Performance evaluations
- Recruitment, hiring, and termination
- New hire setup, including office, phone, network access, and security arrangements
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- Facilities scheduling
- Succession planning
- Benefits administration
- Employee handbook management
- Requests for leave
- Regulatory compliance, management and reporting
- Employee self-service
- Training requests
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Proven Results
Increased Revenue
New and improved business processes always contribute to company growth and revenue. A strong, reliable BPM platform changes how HR recruits, hires, and manages employees, complies with regulations, and communicates with external parties. Employees spend less time on manual tasks and focus on innovative, value-producing activities. Response activities are automated and timely, and research and analysis activities are streamlined and integrated with core systems. More to the point, you run your business more efficiently and produce faster results.
Decreased Expenses
HR has always found new ways to do more with less, and BPM is today’s way of reaching that goal. BPM improves productivity with fewer people—and that’s the bottom line!
With new and improved processes, your people work smarter and better. Metastorm BPM delivers a host of benefits that drive down expenses, such as:
- Automating paper-intensive, error-prone tasks
- Enabling more intelligent and faster exception resolution
- Promoting better staff collaboration with process consistency
- Providing real-time insight into inefficient stages of daily HR operations
Metastorm BPM helps companies quickly adjust how they run their HR departments and allows them to lower administrative costs while efficiently responding to changing conditions, new regulations and mandates, and higher demands for service. It is not just about doing more with less, but rather doing more by working smarter.
Successful Implementations
Metastorm BPM enables companies to cut costs through better management of HR processes—just ask these customers:
Alexander Forbes
BMG
Bro Taff Health Authority
Cooper Gay
County of Nevada
Enterprise Oil
Fairview Medical Center
Gaston Hospital
GUS / Reality Group
Heathpens
Lewis & Roca
London Borough of Waltham Forest
Metropolitan Hospital
MSB
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Munro Consulting
National Transportation Safety Board
New Trier High School
Nortel Dasa
North East Chamber of Commerce
Radford Shelving
Rockefeller Foundation
Scottish Electricity Settlements
Sefton Metropolitan BC
Sheffield Children Hospital
Toyota Technical Center
UK Patent Office
University of Nottingham
Wilmington Trust
World Intellectual Property Organisation
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Human Resources 
